Last updated: October 20, 2026
Everything we make at Mila Earth is handmade in small batches in West Vancouver, and every order is packed by our family. We want you to love what you receive, so here is how returns work.
Products
- You can return products within 14 days of receiving your order.
- Because these are personal care items, products must be unopened and unused, in their original packaging.
- The buyer pays return shipping. Original shipping costs are not refunded.
- To start a return, email us at in**@*******th.com with your order number, and we will send you our return address. Once your return arrives and we have checked it, we will refund you to your original payment method within 7 days.
- If your order arrives damaged, or something is missing or incorrect, email us a photo right away and we will make it right, at no cost to you.
- Gift cards cannot be returned.
- Not sure what to choose? Message us or ask Kat, our chatbot, before you order. We are always happy to help you find the right product.
Workshops, sound baths and events
- Our sessions are small, with limited spots, so tickets are non-refundable, like a concert ticket. We are not able to offer refunds, credits or transfers to another date for any reason.
- Please arrive 15 minutes early to settle in. Once a sound bath has begun, we cannot seat latecomers, as it disturbs the other guests. If you are running a few minutes late, please text us.
Shipping
- We ship across Canada. Orders of $200 or more ship free within Canada (large 20-cup and 50-cup bath flake bags excluded).
- For orders to the United States, please email in**@*******th.com and we will process your order separately.
- Local pickup is available by appointment in West Vancouver and at our markets.
Questions
Mila Earth Inc., West Vancouver, BC
Email: in**@*******th.com · Phone: 778-710-0776
